Cancellation Policy

We pride ourselves on our high level of skill and professionalism. Our goal is to make your service experience as successful and comfortable as possible. In order to achieve the best results, please discuss any questions or concerns with your salon professional. By booking an appointment with Southern Sugaring & Spa, you agree with the following statements:

I release Southern Sugaring, LLC and all salon employees and agents from any responsibility and/liability concerning the application, processing and/or consequences of the services I elected to receive. I consent to receiving services of my choice. I release and hold Southern Sugaring, LLC, its employees and its agents harmless against any and all liability, damage, and/or expenses arising out of or in connection with actions, claims, and/or damages resulting in personal injuries and disabilities (physical and/or psychological) that I might incur as a result of the services provided or products recommended for at-home usage during all past and future visits. I understand that additional treatments may be recommended and/or necessary for maintenance. I have disclosed all allergies, medications, conditions, topical products, etc. My practitioner will take every precaution to minimize or eliminate negative reactions as much as possible, and I understand that in order to achieve the best possible results, I must follow the recommendations of my provider.

Any racist, discriminatory, illicit, or sexually suggestive remarks or advances, perceived or otherwise, made toward the service provider, will result in the immediate termination of the session, and I will be liable for the full cost of the scheduled appointment.

We depend on a minimum of 6 hours advance notice for appointment changes in order to fill resulting availability with clients on our waitlist. Clients scheduled for services who no-show or late cancel are still responsible for the full cost of the missed service(s), and may be required to prepay for rescheduled and future appointments. Rescheduled no-show or late cancelled appointments are subject to prepayment requirements. Resulting fees, prepayments, and deposits made for appointments are nonrefundable and nontransferable. By booking an appointment with Southern Sugaring & Spa, you agree to the following:

I understand my account will be charged half of the scheduled service price for appointments cancelled or rescheduled within 6 hours of the original appointment time, and that my account will be charged the full service price for no-show appointments. If the card on file fails to accept the charges, these charges will be due before the time of the next appointment. I accept and will not dispute Southern Sugaring, LLC’s cancellation policy.